Shipping and Delivery

At Looki, we’re committed to delivering your order quickly, safely, and transparently. Below you’ll find everything you need to know about how we handle shipping — from estimated timelines to customs duties and tracking.

 

We currently ship to most countries in North America, Europe, and select international regions. If your country is not supported at checkout, feel free to reach out to our team at support@looki.ai.

 

Shipping times vary depending on your location, the time of your order, and the shipping method selected at checkout. Usually the standard shipping time is 3-5 working days. And the express shipping time is 1-3 working days.

You’ll receive an email confirmation once your order has shipped, including your tracking number. This will provide the most up-to-date information on delivery status.

 

Once your order leaves our facility, you’ll automatically receive a shipping confirmation email with your tracking number and carrier link. You can use this information to follow your package in real time.

If you have any questions or need help with tracking, contact us at support@looki.ai.

 

For some international orders, customs fees and import duties may apply, depending on the laws and policies of your destination country. These charges are the responsibility of the recipient and are not included in your purchase price or shipping fee.

Looki is not liable for any delays caused by customs clearance procedures.

 

We do not ship to PO boxes or military base addresses at this time. Orders placed with these addresses may be automatically canceled and refunded.

 

While we always aim to ship promptly, delays may occasionally occur due to weather, carrier issues, or high order volume. We’ll always keep you informed by email in the event of any significant delay.

If you need further assistance with shipping, reach out to support@looki.ai, our team is happy to help.

 

If your package is missing, damaged, or if there's another issue with your delivery, don’t worry, we’re here to help. Please reach out to support@looki.ai with your order number and a brief description of the problem. Our team will follow up as soon as possible.